1. You can create a support ticket by simply clicking on www.it-arc.co.uk/support and fill in the simple details.
2. You will receive an acknowledgement with a unique support ticket number
3. You will have a permanent record
4. You can at any time interrogate the ticket (till it gets closed)
5. Any updates can be communicated between both parties by email

So, why not start using it now.

N.B. You may want to add that link to your favourites in your internet browser.

Please do not hesitate to leave any comments on the form that you may think will help you further.

Every BluePrint created is unique. Individual customers have different requirements, so your BluePrint will only deliver what you need, where and when you need it.

Through BluePrint we can manage all your major projects from purchasing, installation, right through to data conversion, training with a comprehensive review on how new implementations will affect your existing systems.

The result is a successful partnership – an expanded team of experienced professionals achieving less downtime, better solutions and greater profits.

The latest customer to take advantage of our BluePrint service is Manhattan Technologies, the digital television receiver experts. Manhattan Technologies create award-winning, digital satellite and terrestrial receivers that deliver on features whilst still being affordable and easy to use.

For more information on Manhattan Technologies  follow:  http://www.manhattan-receivers.com/

For more information on our BluePrint Service, follow http://www.it-arc.co.uk/services/blueprint/

With this utility you will be able to trace and locate Documents (particularly the ones with multiple Deliveries and Invoices).
Additional features:
• Powerful filtered searching with soft matching.
• Soft matching the Code, Description and Memo text in detail lines (Deliveries and Invoices).
• Edit detail line Description and Memo text.
• Audit Trail of Documents of all types with Export to Excel.
• “Copy As Document” from any existing SOP Document. Very useful if you have repeat or like orders .

• Detail Line Editing for Description and Memo fields 

The utility is easy to install and requires no UDS.

IT Architechture is pleased to offer a new service to our customers, to help take full advantage of this exciting and rapidly changing technology. You have a wide choice of services to choose from. You select all or just those parts that you feel are most relevant to your business needs:

Telephone and E-Mail support:

• Managing your email campaigns
• Build email data asset
• Use own database or we help source an appropriate targeted one for you.
• Managing your campaign emails: The main reasons for business emails being blocked, playing with a spam filter, stand out in the Inbox
•  Open and click through rates,  measure real conversion rate,   Google analytics
• Install and manage a CRM (Customer Relationship System) if none in place.

Post-click techniques to increase conversion:  

• E-brochures and personalisation
• follow up your initial mailings with a personal phone call on behalf of your company
• Provide you with results and feedback to help build your relationship with your customers and get you in front of new ones.

Get the best out of your website:

• Bespoke website design
• Search engine optimisation
• Content management system
• Contact form and enquiry page
• Built in training videos
• Utilisation of social media

We will work closely with you to determine the elements most relevant to help you increase your sales and win new business and work out an annual cost for this service. However, you will be pleased to know that:

1. The service is totally flexible and configurable. You choose the parts of this service that you most need.
2. There are no advance fees to be paid. You pay for what you need per month.
3. Should you feel that the service is no longer relevant to you, you simply cancel there and then, no contracts and no termination periods.

In this tight economic climate, we feel that we are offering our customers the right service to help increase sales at the lowest cost possible.

For more information, please do not hesitate to contact us.

Phase Two will cover the legislative changes resulting from the Auto Enrolment of Pensions and changes made by the Child Maintenance and Enforcement Commission with the introduction of a new type of child maintenance deduction. Phase Two will come into effect in October 2012.

The version numbers for the Phase One release will be:

• Opera 3 (1.40)
• Opera II (7.00)
• Online Filing Manager (3.20)

Statutory Changes for April 2012

The statutory changes required are outlined below:

• End of Year Returns The formats of all End of Year Returns for the 2011/12 tax year have changed, mainly due to the introduction of Additional Statutory Paternity Pay. This affects the formats of the P14s, P60s and the P35 Summary.
• Fuel Types on P11D The way in which ‘fuel types’ are to be reported for company cars on the P11D will change for the 2011/12 tax year.
• Abolishing Contracting Out of the Second State Pension The Government is abolishing contracting out of the additional State Pension (also called State Second Pension) on a defined contribution basis from 6 April 2012. As a result, from the start of the 2012/13 tax year, HMRC will abolish the use of COMP NI category letters. The COMP NI category letters currently supported by Opera 3/II are the letters F, G and S.
• NI Rebates Every 5 years the Government reviews the NI rebates applicable to contracted-out NI category letters. These rebates have been reviewed this year and from 6 April 2012 they will be reduced. The total contracted-out rebate is currently 5.3%, this will be reduced to 4.8% (the total rebate of 4.8% will be split as 1.4% for the employee and 3.4% for the employer). Please note that because COMP NI category letters are to be abolished on 6 April 2012, the contracted-out rebate will only apply to COSR NI category letters D, E and L.
• PAYE and NI Rate Changes The Chancellor’s Autumn Statement outlines changes to the rates and thresholds for PAYE, NI and Statutory Payments that come into force on 6 April 2012.
• Student Loans The student loan threshold is set to increase from £15,000 to £15,795 per year from 6 April 2012.

Non Statutory Changes for April 2012

The non statutory changes required are outlined below:

• Enhancements There will be a number of minor enhancements introduced, mainly to do with validation checking and user interface improvements.
• 6 April 2012 The Good Friday Bank Holiday falls on 6 April 2012. HMRC has confirmed that if the normal pay date is 6 April 2012, but the payment is made to employees on 5 April 2012 (ie in the 2011/2012 tax year), that payment is deemed to be made in the 2012/2013 tax year. No change is required in Opera 3/ Opera II because the Payroll Calendar “Usual Pay Date” will determine into which financial year the payments should fall.

Workplace Pensions Reform – a special note

From 1 October 2012, changes to pensions law (the Workplace Pensions Reform) will start to affect employers. The changes mean that employers will have to enrol their employees into a pension scheme and pay into that scheme; these new requirements are also more commonly known as ‘auto enrolment’.

The date when the new law is ‘switched on’ for employers is known as the ‘staging date’. The staging date for employers varies according to the number of employees they employ. The earliest staging date is 1 October 2012 and that is for the largest employers (those who employee 120,000 or more employees); then, approximately every month onwards, more and more employers will be brought on board (from the largest to the smallest) until 2016 by which time all employers will be operating under the new law.

Note: The changes required for ‘auto enrolment’ will not be included within the forthcoming 2012 Payroll Upgrade. There will be a separate release scheduled for Autumn 2012.

Now there is a tool for you from IT Architechture. This utility automatically keeps track of your invoices, flagging those that have already been emailed. Any newly generated invoices will be sent by email to customers with a few simple key strokes. The tool is very easy to install and run, yet it will save time and money.

Anne Baker, Fermod’s Financial Controller says ”We are very pleased with this utility, now we do not need to print invoices – although for those customers who still want to receive hard copies, the utility allows us to print them in one batch. The utility distinguishes the two groups (Hard Copy v Email) automatically. We reckon that we have recovered our investment in this utility in matter of few weeks”

For more information on Fermod, follow www.Fermod.com

Directly manage the Opera output settings:

• E-Mail Address in the Sales Processing screen
• Invoices Flag in the Terms screen

Create your own Email Template

Outlook – One E-Mail per Sales Account with multiple attachments

Invoice and Credit Notes counts added to Subject Line

Easy Setup – UDS, Toolkit and User Count free

Sophos Endpoint Protection 10 brings competitive advantages no other vendor can deliver – including web protection integrated into the anti-virus client and patch assessment.

As smartphone and tablet use is soaring, Sophos has introduced Mobile Security to help protect these devices and the data on them.

In a recent test conducted by Tolly, (a testing and certification vendor), Sophos beat Symantec, Trend and McAfee when it comes to protecting virtualized environments.

• Landed Costs
• Retrospective Aged Debtors and Creditor Reporting
• Stock take improvements
• Repeat Invoices in the Scheduler

Landed Costs

Landed Costs are the additional costs incurred in getting goods you have purchased overseas from your supplier to your premises, such as freight, import duty, warehousing etc. It is important to keep track of landed costs in order to know the true profitability when selling your stock.

Opera 3 (1.30) will include landed costs functionality. This will allow you to automatically calculate and record the expected landed costs at the time of performing various stock-related postings, such as when receiving stock via a purchase order.

These landed costs can be posted to the Nominal Ledger to ensure more accurate Profit & Loss and Balance Sheet reporting, and will also be included within various Stock-related processes, such as the Stock Valuation Report, to provide a more accurate picture of the true value of your stock.

Retrospective Debtors and Creditors Reporting

At present, the Debtors and Creditors reports within Opera 3 allow you to view the outstanding debt “as at today”. New Retrospective Debtors and Creditors reporting will be introduced into Opera 3 to allow you to show the outstanding debt “as at a specific date in the past”.

Stocktake Discovery

New options available during the creation of a Stock take will let you include traceable items that don’t yet have batch or serial numbers, and choose whether or not to include zero quantity batches. In addition, the new Discovered Items feature will allow you to add to the ongoing Stocktake any unexpected batch or serial numbers found during the count.
To speed up data entry it will be possible to rapidly mark all known serial numbers for a particular item as found or not.

Repeat Invoices in the Scheduler

The Scheduler currently allows a number of tasks in Opera 3 to be scheduled to run automatically. In Opera 3 (1.30), Scheduler functionality will be extended to include running repeat invoices. This will allow a batch of repeat invoices to be scheduled to run unattended at a time that suits you.
For more information on Opera 3, please follow: http://www.it-arc.co.uk/pegasus-opera-3/

Now with the latest release of Opera 3 (1.20), businesses can achieve more with new applications, greater functionality and over 60 enhancements added to CRM. This reinforces the business proposition, ‘Opera 3. One System. One Solution.’ and makes Opera 3 more competitive.

New Opera 3 functionality

1. Effective Stock Management

Nearly half of the Pegasus customer base operates in either Manufacturing or the Wholesale & Retail industry sectors. Now there is more reason to upgrade to Opera 3; to benefit from improved stock management with the new Stocktake application. It is ideal for counting inventory in warehouses, stock and supply rooms, manufacturing and distribution centres, and retail businesses.

2. CRM – a fresh new business opportunity

With over 60 enhancements in Opera 3 CRM, including the new Summary Scheduler in Helpdesk Management designed to improve call scheduling and Batch Generation of Planned Maintenance calls, the uplifted application gives a fresh route for attracting new business.

3. Document Management Desktop – now for everyone across the organisation

The new Document Management Desktop application, makes Document Management available to anyone in the business. The Desktop version offers simple capture and retrieval functionality of Document Management for non Opera 3/Opera II users, at a fraction of the price. The first user is free of charge with the Document Management application.

The just-released G7 series of servers includes new processors from Intel and AMD, which help the servers deliver a big performance boost over its predecessors. The servers also include larger memory footprints of up to 2TB, and improved I/O technology for faster execution of data-intensive tasks.

The seven blade servers and three rack servers include Intel’s latest Xeon 5600 and 7500 series processors and AMD’s Opteron 6100 microprocessors.

The company is trying to improve server system architecture and scale up computing capabilities to effectively handle demanding workloads and exponential data growth.

The larger memory footprint could help servers accommodate more virtual machines in virtualized environments. The servers include management software to better manage virtualized environments.

The servers also include power management features that provide server administrators with stronger control over power drawn by servers.